Customer Service
You are welcome to email Origins Customer Service 24 hours a day,
7 days a week. We appreciate your inquiries and/or comments and will respond within 48 hours. Email Us.
Online Customer Service:
0800 054 2888

Monday - Thursday 9am - 8pm, Friday 9am - 6.30pm, Saturday 9am - 5pm, Sunday 10am - 4pm Excluding Bank Holidays.

Head Office: 0870 034 6700
Monday - Thursday 9am - 6pm, Friday 9am - 4.30.excluding Bank Holidays.
For queries regarding PR or Marketing or any other Head Office Departments.

Consumer Care: 0808 281 0231
Monday, Tuesday, Thursday 9am - 5pm, Wednesday 9.30 - 5pm, Friday 9am - 3.30pm. Excluding Bank Holidays.
For queries regarding a Store, or product purchased in Store.   
Call Us
Email Us
How do I check on an order I have placed?

If you are registered to Origins UK, you may check the status of your order online. Alternatively you may contact our Customer Service Team 0800 054 2888 or click here to email us. Please provide your order number when making enquiries.

back to top

Do you accept international orders?

We're sorry only delivers online orders to UK addresses (excluding the Channel Islands). We are unable to process orders to a P.O Box address

back to top

Is it safe to use my credit card?

We work closely with our trusted partner WorldPay to ensure that all your personal and payment details are kept safe. Together, we encrypt all your personal information so that it's protected as it travels over the Internet. WorldPay also check if your credit card details have been used recently on any other WorldPay partner site.

If you think your credit or debit card has been used fraudulently, you must notify your card provider in accordance with its reporting rules and procedures. For information on how we use any personal information you give, please read our privacy policy
back to top

Does anyone else see the information that I provide to Origins?

We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

back to top

What is your return/exchange policy?

We hope you are delighted with your order. However if for any reason you're not entirely satisfied with your goods, you may return any item in its original condition for a full refund within 14 days of delivery. For more information please consult our Returns Procedure.

back to top

Why is my favourite product discontinued? What can I use now?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. If your favourite product has been discontinued please visit your nearest Origins counter where a Guide will be happy to provide alternative recommendations.

back to top

Can you send me samples?

Regrettably, samples are not available for general distribution.

back to top

Catalogue request

We are sorry, but Origins does not currently produce a complete product catalog. However, you may view the entire selection of Origins products on our Web site.

back to top

Where can I buy Origins products?

Origins products are available to buy online in the following countries:
United Kingdom
United States

To locate a store in the United Kingdom, click here for our Store Locator.

back to top

Blogger Enquiries.

For bloggers looking to promote our products, please contact our main switchboard on 0800 525 501 who will direct you to the relevant department.

back to top
open-arrow btn-checkout See all items (0)