Customer Service
You are welcome to email Origins Customer Service 24 hours a day,
7 days a week. We appreciate your inquiries and/or comments and will respond within 48 hours. Email Us.
Email Us
Call Us
Online Customer Service:
0800 054 2888

Monday - Friday 9am - 8pm, Saturday 9am - 5pm and Sunday 10am - 4pm. Excluding Bank Holidays.

Head Office: 0370 034 6700
Monday - Friday 8.30am - 6pm.  Closed weekends and Bank Holidays .
For queries regarding PR or Marketing or any other Head Office Departments.

Consumer Care: 0800 074 6905
Monday, Tuesday, Thursday & Friday - 9am - 5pm, Wednesday 9.30am - 5pm. Closed weekends and Bank Holidays.
For queries regarding a Store, or product purchased in Store.  

Gift Card Enquiries: 08081 782077
Monday - Friday 9am-5pm. Excluding Bank Holidays.
For queries regarding Gift Cards. 

How do I check on an order I have placed?

If you are registered to Origins UK, you may check the status of your order online. Alternatively you may contact our Customer Service Team 0800 054 2888 or click here to email us. Please provide your order number when making enquiries.

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Do you accept international orders?

We're sorry only delivers online orders to UK addresses (excluding the Channel Islands). We are unable to process orders to a P.O Box address

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Is it safe to use my credit card?

We work closely with our trusted partner WorldPay to ensure that all your personal and payment details are kept safe. Together, we encrypt all your personal information so that it's protected as it travels over the Internet. WorldPay also check if your credit card details have been used recently on any other WorldPay partner site.

If you think your credit or debit card has been used fraudulently, you must notify your card provider in accordance with its reporting rules and procedures. For information on how we use any personal information you give, please read our privacy policy
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Does anyone else see the information that I provide to Origins?

We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

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What is your return/exchange policy?

We hope you are delighted with your order. However if for any reason you're not entirely satisfied with your goods, you may return any item in its original condition for a full refund within 14 days of delivery. For more information please consult our Returns Procedure.

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Why is my favourite product discontinued? What can I use now?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. If your favourite product has been discontinued please visit your nearest Origins counter where a Guide will be happy to provide alternative recommendations.

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Can you send me samples?

Regrettably, samples are not available for general distribution.

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Catalogue request

We are sorry, but Origins does not currently produce a complete product catalog. However, you may view the entire selection of Origins products on our Web site.

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Where can I buy Origins products?

Origins products are available to buy online in the following countries:
United Kingdom
United States

To locate a store in the United Kingdom, click here for our Store Locator.

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Blogger Enquiries.

For bloggers looking to promote our products, please contact our main switchboard on 0800 525 501 who will direct you to the relevant department.

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Can I get a Gift Card?

You can order an eGift card online. This eGift card may be presented for payment for purchases online at This eGift card may be used to purchase merchandise but may not be exchanged or redeemed for cash. For any eGift card enquiry, balance enquiry, or to report a lost or stolen card, please call 08081 782077.

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What should I do if I have a complaint?

Please visit the Contact Us section if you have a complaint, or e-mail

Alternatively, the European Commission provides a platform for Online Dispute Resolution (ODR) for consumers, which can be accessed at:

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