Customer Service
Our offices will be closed on both Monday 4th June and Tuesday 5th June for the Bank Holiday and the Queens Diamond Jubilee. We re-open for business as usual on Wednesday 6th June.
Call Us
Call Us
Online Customer Service:
0800 054 2888
9am – 6pm Monday to Friday, 9am – 5pm Saturday. Excluding public holidays. For queries regarding www.origins.co.uk and any online purchases.

Head Office: 0870 034 6700
8.30am – 6pm Monday to Friday. Excluding public holidays. For queries regarding PR or Marketing and any other Head Office departments.

Consumer Care: 0800 074 6905
9am – 5pm Monday to Friday. Excluding public holidays. For queries regarding a store, or product purchased in store.
Email Us
You are welcome to email Origins Customer Service 24 hours a day,
7 days a week. We appreciate your inquiries and/or comments and will respond within 48 hours. Email Us.
Ordering
Where is My Order?

Welcome to Origins Online. Shopping is easy, convenient, and secure.

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “Dispatched” in the Order Status page.

Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.

Alternatively you can contact our Customer Services team at 0800 054 2888 Mon-Fri 9.00-18.00 & Saturday 09.00-17.00, excluding public holidays.

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Order Processing

Orders are processed in accordance to your delivery preference.

UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.

Orders are processed and delivered on working days only (Monday through Friday, excluding bank holidays).

We're sorry Origins only delivers online orders to UK addresses (excluding the Channel Islands).

*All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.

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Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available.
• Difficulty in processing payment information.
• Cannot ship to address provided.
• Duplicate order was placed.
• Cancelled due to a customer request.

If your order is cancelled, you will be contacted by a member of our Customer Service team who will explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.

If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0870 034 2888 with your order number.

Please note as we generally dispatch orders within 1- 2 days, it may not be possible to cancel prior to dispatch. In this instance you would have to return your order once received in accordance with our Returns Policy.

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Review My Order History

Now you can easily and quickly reorder the Origins favourites you have purchased before - from your online account. Just go to "My Account" and click on Shop from Past Purchases to see all of your previous orders. Select the items you wish to order and proceed to checkout. It's that easy.

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Re-order From My Past Purchases

For easy purchase of your favorite products, you can re-order from past purchases by clicking here.

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