Customer Service
Email Us
Call Us
Online Customer Service:
0800 054 2888

Monday – Thursday 9am–6pm
Friday 9am-4.30pm
Saturday 9am–5pm
Sunday 10am–4pm.

Closed Bank Holidays.
For queries regarding www.origins.co.uk and any online purchases.

Head Office: 0870 034 6700
8.30am – 6pm Monday to Thursday,
8.30am – 4.30pm Friday.
Excluding public holidays.
For queries regarding PR or Marketing and any other Head Office departments.

Consumer Care: 0800 074 6905
9am – 5pm Monday and Tuesday,
9.30 – 5pm Wednesday,
9am – 5pm Thursday,
9am – 3.30pm Friday.
Excluding public holidays.
For queries regarding a store, or product purchased in store.
You are welcome to email Origins Customer Service 24 hours a day,
7 days a week. We appreciate your inquiries and/or comments and will respond within 48 hours. Email Us.
Shopping Online
How to Shop

Welcome to Origins Online. Shopping is easy, convenient and secure.

In order to shop online you will need to register with Origins. All of the Personal Information you provide will be held in accordance with our Privacy Policy.

Step One:
Once you have selected the item you want to purchase, type in the number of items (up to four [4] of any single item) in the box next to the "Add to Bag" icon. For more information, view our Maximum Purchase Policy

For products with different shades, first click on "View All Shades" to view a page that displays all the shades for that product. Find the shade that you like and then type in the number that you wish to purchase in the quantity box.

Step Two:
Click the "Add to Bag" icon to place the product selected and the desired quantity in your shopping bag.

At any time during shopping you may review the items in your shopping bag by clicking on "My Shopping Bag" at the top of each page. If you change your mind, you may delete item(s) in your shopping bag or cancel the entire order before placing it.

Step Three:
When you've completed shopping, click the "Checkout" button found on the top of each page.

Follow the on screen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag during checkout prior to clicking the "Place Order"  button.

After your order has been submitted, a "Thank You" page will be displayed and your order number will be provided, confirming that your order was successfully received. An email confirming receipt of your order should arrive shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us at 0800 054 2888 for assistance.

If you have any questions or concerns when placing an order or if you wish to enquire about a previously placed order, please contact our Customer Service team at 0800 054 2888 or click here to email us. Please have your order number available.

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Item Availability

If an item is not available, it will be shown as out of stock on its product page, within the online shop. Unfortunately you cannot add out of stock items to your Shopping Bag. However the stock that we have available online may be different to the availability within stores. Please consult our store locator for your nearest stockist.

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Maximum Purchase Policy

We regret that we must limit orders to no more than 4 of any individual item and a maximum purchase of £500.00 per customer. If you have any questions please contact us at 0800 054 2888 or click here to email us and we will be happy to assist.

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Offer Codes

Simply enter your Offer Code during checkout on the BILLING page. Offer codes are case sensitive and should be entered exactly as they appear. When an Offer Code is accepted, the offer will be reflected on the "Order Review" page.

Note: Only one (1) Offer Code may be used per order. When shipping to multiple addresses, promotions are applied accordingly. Please see promotion details for more information.

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Gift Wrap Service

Gift orders always receive special care at Origins Online. We will be happy to wrap your gift and include a gift card with your personal message.

If you wish to have your Origins Online order packaged as a gift, simply select the box for gift wrap on the Delivery information page. If you wish a card to be enclosed, please enter your gift card message. The gift wrap charge of £3.00 will be added to your order total.

Please note: Multiple items within a single gift order will be presented as one gift package.

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Payment Options

Credit / Debit cards accepted:

American Express
Maestro/Switch
Mastercard
Visa
Visa Debit
Visa Electron

We're sorry, we do not accept:

Cheques
Postal Orders

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Returns & Exchanges

Origins UK Online Returns Policy & Procedure


We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any item in its original condition for a refund within 14 working days from delivery.

Within the order packaging, you will find a Returns Note with details of your order together with details of our returns process. Alternatively, you can use the Cancellation Form to cancel an order.If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by calling our Customer Services Team on: 0800 054 2444 (9am - 8pm Monday to Thursday, Friday until 29 August 9am - 6.30pm Saturday, 10am - 4pm Sunday, Closed Bank Holidays).

If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us (but please see the Collect+ option below). Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.

If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us at our distribution centre within 14 working days of delivery to you or your notifying us of cancellation.

Refunds will only be made against the original credit/debit card used.

If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.

Please Note: We will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.

Damaged Items

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

Please notify us immediately by calling our Customer Service Team on 0800 054 2888 (Monday to Friday 9am - 6pm, Saturday 9am - 5pm, excluding public holidays).

To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.

This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.

Returns for purchases made online will not be accepted for return or exchange at an Origins Counter.

This policy does not affect your rights under law as a consumer, which apply in addition.

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THE RETURNS PROCESS
You can now choose to return your order for free via Collect+. There are over 4500 locations nationwide offering Collect+, most of which are open early until late, 7 days a week, making returns more convenient for you.

To return your order:

STEP 1. – Completing the Necessary Documentation

Complete the Cancellation Form or Returns Note enclosed in your order with all required information. If you have not received this document, please contact Customer Services on 0800 054 2888 (9am - 8pm Monday to Friday, 9am - 5pm Saturday, 10am - 4pm Sunday, Closed Bank Holidays) or by emailing us at www.origins.co.uk/customer_service/contact_us.tmpl with your order details.

You can now return your parcel for free by using Collect+. Visit www.collectplus.co.uk/origins to find your nearest store. Simply attach the pre-printed Collect+ label to your parcel.  Please remember to obtain & keep the proof of postage receipt and your tracking number. Your parcel can be tracked online via www.collectplus.co.uk

Carriage and charges for parcels not sent via Collect+ are the responsibility of the customer.

STEP 2. – Returning the Product
Please note that a full refund will not be provided for returned goods that show signs of unreasonable use. Goods must be returned to us at our distribution centre within 14 working days of delivery to you or your notifying us of cancellation. Please ensure that the returned parcel is properly sealed.

If you return your parcel via Collect+ you will receive proof of postage and a code to track your return online (track at www.collectplus.co.uk/track/new).

However you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit. 

STEP 3. – Processing the Refund
If you have chosen a refund for your returned product, we will process the calculated refund within fourteen (14) days of receiving your returned goods provided that you have returned the goods to us at our distribution centre within 14 working days from delivery to you or your notifying us of cancellation. You will receive email notification of your refund from our Customer Service Team.

If you have requested an exchange or replacement on your Returns note, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.


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Search & Browse for products

To find your favourite Origins product or view the full array of Origins products, use the search function located at the top left of the page. Enter in the name of the product or type of product you are searching for. If you are unsure of the name, try to type in a more general name such as "moisturiser," to view all moisturiser products.

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Prices

All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered including VAT and delivery charges as set out in the Delivery section of the Website. Payment can be made by any of the methods specified in the Payment Options section of this Website and payment will be debited and cleared from your account as set out in the Payment Processing & Security section of this Website.

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Browser Requirements

Our site works best with the following Internet browsers:

Microsoft Windows:

  • Mozilla Firefox 3.6 and higher
  • Chrome 10.0 and higher
  • Internet Explorer 7.0 and higher

Apple Mac OS:

  • Mozilla Firefox 3.6 and above
  • Safari 4.0 and above

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Security online

At Origins Online, we understand how important security is to you. When you place an order at Origins Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
  • Internet Explorer 7.0 and higher
  • Mozilla Firefox 3.6 and higher
  • Safari 4.0 and higher
Chrome 10.0 and higher

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Online Colour Settings

This site is best viewed with Netscape or Internet Explorer 5.0 or higher and a minimum monitor resolution of 800 x 600. Please note that monitors display colors differently based upon their settings.
Please feel free to email us with questions about specific colors, and we'll be happy to provide you with any additional description that is available.

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