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CALL US Please read through the different phone numbers below to identify which will address your query most accurately. Consumer Care Centre – 0800 074 6905 Online Customer Services – 0800 054 2888 Head Office – 0870 034 6700 |
Order Cancellations Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are: Item(s) not available. Difficulty in processing payment information. Cannot ship to address provided. Duplicate order was placed. Cancelled due to a customer request. If your order is cancelled, you will be contacted by a member of our Customer Service team who will explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount. If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0870 034 2888 with your order number. Please note as we generally dispatch orders within 1- 2 days, it may not be possible to cancel prior to dispatch. In this instance you would have to return your order once received in accordance with our Returns Policy. back to top |
0800 054 2888 9am to 6pm Monday to Friday, 9am to 5pm Saturday.
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