Origins | At Your Service | Ordering Information


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	General Info

Order Processing	Order Cancellations
Payment Options	Re-Order From My Past Purchases
Payment Processing & Security	Gift Wrap Service
Prices	Security
Order History and Enquiries

Order Processing

Orders are processed in accordance to your delivery preference.

UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.

Orders are processed and delivered on working days only (Monday through Friday, excluding bank holidays).

We're sorry Origins only delivers online orders to UK addresses (excluding the Channel Islands).

*All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.

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Payment Options

Credit / Debit cards accepted:

American Express
JCB
Maestro/Switch
Mastercard
Visa
Visa Debit
Visa Electron

We're sorry, we do not accept:

Cheques
Postal Orders

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Payment Processing & Security

We work closely with our trusted partner WorldPay to protect your personal and payment details by taking steps designed to keep them secure. If you think your credit or debit card has been used fraudulently, you must notify your card provider in accordance with its reporting rules and procedures. For information on how we use any personal information you give, please read our Privacy Policy.

Once you've entered all the billing, delivery and order information in the checkout process, you will be asked to enter your payment details. Once you've done this and you click the 'Make Payment' button, your card will then be debited, subject to card approval.

Important information:
*For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

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Prices

All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered including VAT and delivery charges as set out in the Delivery section of the Website. Payment can be made by any of the methods specified in the Payment Options section of this Website and payment will be debited and cleared from your account as set out in the Payment Processing & Security section of this Website.

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Order History and Enquiries

If you are a Registered Member of Origins, you may check the status of your most recent orders by visiting your Order History page. This is the easiest and fastest way to get the most current information regarding your Origins Online orders.

Click on "View Details" in the Order History page to view the Billing and Delivery information and other details of your order.

Order Status Descriptions

Processing
Your order is currently being processed into our warehouse system. Your order should appear as 'In Warehouse' status within 3 hours of the order being confirmed as accepted.

In Warehouse
The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.

Dispatched
Our courier, DHL, have collected your order from our warehouse and are in the process of delivering it to you. You may track this delivery with DHL by clicking on the 'DHL' link in the Tracking column.

After your order is despatched you can track the delivery status of your order online with our courier by clicking on “Tracking”.

Please note the courier may not post tracking information online for up to 24 hours after the order is placed.

Please note that Origins is not responsible for the content of External Websites.

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Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

Item(s) not available.
Difficulty in processing payment information.
Cannot ship to address provided.
Duplicate order was placed.
Cancelled due to a customer request.

If your order is cancelled, you will be contacted by a member of our Customer Service team who will explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.

If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0870 034 2888 with your order number.

Please note as we generally dispatch orders within 1- 2 days, it may not be possible to cancel prior to dispatch. In this instance you would have to return your order once received in accordance with our Returns Policy.

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Re-Order From My Past Purchases

For easy purchase of your favourite products, you can re-order from past purchases by clicking here.

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Gift Wrap Service

Gift orders always receive special care at Origins Online. We will be happy to wrap your gift and include a gift card with your personal message.

If you wish to have your Origins Online order packaged as a gift, simply select the box for gift wrap on the Delivery information page. If you wish a card to be enclosed, please enter your gift card message. The gift wrap charge of £3.00 will be added to your order total.

Please note: Multiple items within a single gift order will be presented as one gift package.

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Security

Welcome to the Safety and Security Section of Origins Online. At Origins Online UK, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. In order for encryption to take place, your browser must have the SSL protocol. The following browsers that have this software are: Netscape 2.0 or higher Microsoft Internet Explorer 2.0 or higher Frequently Asked Questions (FAQ's) on Safety and Security: How do I know if a Web site is secure? There are several ways to confirm that you are in a secure area.

1. Netscape 2.0 or higher, Microsoft Internet Explorer 2.0 or higher, and America Online for Windows 3.0 or higher will show a padlock symbol in the lower left corner of the browser that indicates you are in a secure mode.

Netscape Navigator 2.0 and higher
Normal Mode
Secure Mode

Internet Explorer 2.0 and higher
Normal Mode
Secure Mode

2. You can also tell you are in a secure area by checking for a padlock in the bottom right of your screen.

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