Origins | At Your Service | Ordering Information


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Benefits of Creating an Account	Re-Order From My Past Purchases
Search and Browse for Products	Order History
Order History and Enquiries	Gift Wrap Service

Benefits of Creating an Account

Creating an account is a great way to stay on top of what's going on at Origins and to make your shopping experience even better.

We'll let you know about new products and special offers
Manage your email subscription
Easier online shopping - speed your way through checkout
Keep an online list of your favourite products
Look up past purchases and reorder with ease
Create an address book with your "deliver to" addresses (great for gift-giving!)
Track your orders and deliveries with a few easy clicks

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Search and Browse for Products

To find your favourite Origins product or view the full array of Origins products, use the search function located at the top left of the page. Enter in the name of the product or type of product you are searching for. If you are unsure of the name, try to type in a more general name such as "moisturiser," to view all moisturiser products.

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Order History and Enquiries

If you are a Registered Member of Origins, you may check the status of your most recent orders by visiting your Order History page. This is the easiest and fastest way to get the most current information regarding your Origins Online orders.

Click on "View Details" in the Order History page to view the Billing and Delivery information and other details of your order.

Order Status Descriptions

Processing
Your order is currently being processed into our warehouse system. Your order should appear as 'In Warehouse' status within 3 hours of the order being confirmed as accepted.

In Warehouse
The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.

Dispatched
Our courier, DHL, have collected your order from our warehouse and are in the process of delivering it to you. You may track this delivery with DHL by clicking on the 'DHL' link in the Tracking column.

After your order is despatched you can track the delivery status of your order online with our courier by clicking on “Tracking”.

Please note the courier may not post tracking information online for up to 24 hours after the order is placed.

Please note that Origins is not responsible for the content of External Websites.

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Re-Order From My Past Purchases

For easy purchase of your favourite products, you can re-order from past purchases by clicking here.

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Order History

Now you can easily and quickly reorder the Origins favourites you have purchased before - from your online account. Just go to "My Account" and click on Shop from Past Purchases to see all of your previous orders. Select the items you wish to order and proceed to checkout. It's that easy.

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Gift Wrap Service

Gift orders always receive special care at Origins Online. We will be happy to wrap your gift and include a gift card with your personal message.

If you wish to have your Origins Online order packaged as a gift, simply select the box for gift wrap on the Delivery information page. If you wish a card to be enclosed, please enter your gift card message. The gift wrap charge of £3.00 will be added to your order total.

Please note: Multiple items within a single gift order will be presented as one gift package.

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