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        Receive 10% off your first order over £30!*
        Use code WELCOME10.
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        *We emailed you the code as well, just in case!
        *Promotional 10% off does not apply to limited edition gift sets.
        HELLO, AGAIN.
        It looks like you're already signed up to receive the latest offers, tips and news from Origins.

        For full Terms and Conditions and details about our personal information practices, click here.

        How do we use your data? Your e-mail address will be used to send you transactional emails and information regarding any orders and, if you elect, to send you Origins newsletters and information about Origins products, events and offers. You can unsubscribe from marketing emails at any time by clicking on the unsubscribe link in each newsletter. Your mobile phone number will be used to send you marketing communications via SMS. You can unsubscribe from SMS marketing messages at any time by updating your preferences in My Account. For more information on the privacy practices of Origins (a trading name of Estée Lauder Cosmetics Limited) your rights and how to exercise those rights, please see our Privacy Policy.
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    Navigation
    Gifts
    Bestsellers
    Offers
    CHRISTMAS
    GIFTS FOR EVERYONE ON YOUR LIST
    Shop Our Gift Guide

    By Category

    View All Gifts

    Gift Sets

    Stocking Fillers

    Self-Care Gifts

    E-Gift Cards

    Gift Finder

    By Price

    Under £30

    Under £65

    Under £150

    Best Sellers
    DR. WEIL FOR ORIGINS™
    Soothing Treatment Lotion
    PLANTSCRIPTION™
    Multi-Powered Youth Serum
    GINZING™
    Refreshing Eye Cream
    CHECKS AND BALANCES™
    Frothy Face Wash
    ALL BEST SELLING SKINCARE
    Masks, Serums, Lotions & More
    Skincare
    SHOP CHRISTMAS GIFTS
    Shop All Gifts

    Featured

    Christmas Gifts

    New Products

    Travel & Minis

    Skincare Sets

    Best Sellers

    Top Skin Routines

    Back in Stock

    By Category

    Cleansers

    Eye Care

    Treatment Lotions + Toners

    Serums

    Moisturisers

    SPF

    Masks

    Mens

    Vegan

    BY CONCERN

    Radiance & Glow

    Dark Spots & Dullness

    Dryness

    Fine Lines & Wrinkles

    Redness & Sensitivity Relief

    Blemish & Oil Control

    Pore Perfection

    By Collection

    GinZing™

    Plantscription™

    Mega-Mushroom™

    A Perfect World™

    Clear Improvement™

    Bath & Body
    BATH & BODY GIFTS
    Shop Now

    By Category

    Body Creams

    Body Washes

    Body Scrubs

    Hand & Foot Care

    Shop All Bath & Body

    By Scent

    Ginger

    Skin Services
    FIND YOUR CHRISTMAS GIFTS
    Take the Gift Quiz

    Online Services

    Routine Finder

    Our Top Routines

    Mask Finder

    1-1 Virtual Appointments

    Live Streams

    In-Store Services

    In-Store Appointments

    Well Series

    Happy Skin. Happy You

    Meditation Guide

    Mushroom Benefits

    Tech Neck Solutions

    View All Articles

    Ingredients
    four clear liquid drops
    PEPTIDES
    Helps relax expression lines
    Learn More
    orange sliced in half
    VITAMIN C
    Helps brighten skin + boosts skin’s natural collagen
    Learn More
    clear liquid with glass dropper
    HYALURONIC ACID
    Helps lock in moisture
    Learn More
    beige liquid w/ small bubbles
    RETINOL
    Helps boost skin’s natural cell turnover
    Learn More
    scientific dish with floral ingredient
    INGREDIENTS 101
    Discover Our Good-to-Skin Ingredients
    View All
    Offers
    About Us
    HOW WE FORMULATE
    Learn More

    Learn About Us

    How We Formulate

    Tree Planting

    Are you Looking For:

      Popular Product Searches

      Popular Customer Service Questions

      • Where is my order?
      • Purchase History
      • Returns & Exchanges
      • Shipping Information
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      Frequently Asked Questions

      How do I check on an order I have placed?

      How do I check on an order I have placed?

      You can check the status of your most recent orders by visiting the Track My Order page HERE. This is the easiest and fastest way to get the most current information regarding your online orders. If you are registered to Origins UK, you may check the status of your order online. Alternatively you can Contact Us.

      If the tracking information for your package confirms delivery and you cannot locate the delivered package please ensure before contacting us that you -

      1. Check with neighbours and family members.

      2. Look around the delivery location.

      3. Check for notice of attempted delivery.

      Where is my confirmation/dispatch email?

      Where is my confirmation/dispatch email?

      You can check the status of your most recent orders by visiting the Track My Order page HERE or view your order under Your Account page. This is the easiest and fastest way to get the most current information regarding your online orders.

      If you are unable to do this or have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us.

      Do you accept international orders?

      Do you accept international orders?

      While we are able to accept international billing details, Origins.co.uk can only deliver online orders to UK addresses (excluding the Channel Islands). We are unable to process orders to a P.O Box address.

      Is it safe to use my credit card?

      Is it safe to use my credit card?

      We work closely with our trusted partner WorldPay to ensure that all your personal and payment details are kept safe. Together, we encrypt all your personal information so that it's protected as it travels over the Internet. WorldPay also check if your credit card details have been used recently on any other WorldPay partner site.

      If you think your credit or debit card has been used fraudulently, you must notify your card provider in accordance with its reporting rules and procedures. For information on how we use any personal information you give, please read our privacy policy

      Does anyone else see the information that I provide to Origins?

      Does anyone else see the information that I provide to Origins?

      We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

      How can I return an item?

      How can I return an item?

      Please note that products purchased between 1st November 2023 and 15th December 2023 with a valid receipt can be returned up to 14th January 2024. You will have the usual 30 days to return orders placed from 16th December.

      Products excluded from this are:

      • Gift cards

      • Booking Fees

      • Personalised goods

      • Services

      This does not affect your statutory rights.

      If for any reason you are not completely happy with your Origins purchase, simply return the unused products and we will refund your account for the amount of the purchase.

      To return your online order to us free of charge, please:

      1. Print and complete our returns note which can be found here:

      Returns Note

      2. Re-package your items safely, including the completed returns note

      3. Follow the instructions on www.royalmail.com to receive your returns label

      Alternatively, you can carry out your own return using a courier of your choice, but please note that any postage costs obtained via independent return will not be reimbursed. Return address: Estée Lauder Online Customer Services, Constellation House, 3 Kiteʼs Croft Business Park, Warsash Road, Fareham, Hants. PO14 4FL.

      Products ordered online or in-store with a valid receipt can be returned up to 30 days following their purchase date.

      For more information about returns and refunds, please click here.

      If you’re still unsure about how to return your item, please click here to contact us. Please include your order number with all enquiries.

      How long does it take to receive a refund?

      How long does it take to receive a refund?

      Please allow 14 working days from the date we receive your return for your refund to be processed.

      Can I exchange an item?

      Can I exchange an item?

      Unfortunately we do not offer exchanges. However, if you change your mind after receiving your order, you may return it and place a new order for the right item. Please note, the original product must be unused in order to get a refund.

      Can I cancel my order?

      Can I cancel my order?

      If you wish to cancel your order, you have 30 minutes after your order is confirmed to do so. However, as processing times can vary, please note that we cannot guarantee your order will be canceled when requested. In this case, you can return your unused item(s) for free - details of our returns process can be found here.

      We advise you will need to contact us via one of the following:

      - Phone - 0808 281 0231

      - WhatsApp

      Please ensure you have your purchase order number ready when contacting us.

      I received the wrong product - can I return it?

      I received the wrong product - can I return it?

      We are sorry to hear you received the wrong product. Please contact us by clicking here and we will do our best to help you. Please include your order number with all enquiries.

      I have not received my full order – what should I do?

      I have not received my full order – what should I do?

      We are sorry that your online order is not as expected. We’d like to help - click here to contact us. Please include your order number with all enquiries.

      I received a faulty product - what should I do?

      I received a faulty product - what should I do?

      We are sorry to hear you received a damaged product. Please retain the box, packaging, and all contents, and contact us as soon as possible so we can remedy this for you. Please click here to contact us.

      Why is my favourite product discontinued? What can I use now?

      Why is my favourite product discontinued? What can I use now?

      Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. If your favourite product has been discontinued please visit your nearest Origins counter where a Guide will be happy to provide alternative recommendations.

      Can you send me samples?

      Can you send me samples?

      Regrettably, samples are not available for general distribution.

      Catalogue request

      Catalogue request

      We are sorry, but Origins does not currently produce a complete product catalog. However, you may view the entire selection of Origins products on our Web site.

      Where can I buy Origins products?

      Where can I buy Origins products?

      To locate a store in the United Kingdom, please view our Store Locator.

      Blogger Enquiries.

      Blogger Enquiries.

      For bloggers looking to promote our products, please contact our main switchboard on 0800 525 501 who will direct you to the relevant department.

      Can I get a Gift Card?

      Can I get a Gift Card?

      You can order an eGift card online. This eGift card may be presented for payment for purchases online at Origins.co.uk. This eGift card may be used to purchase merchandise but may not be exchanged or redeemed for cash. For any eGift card enquiry, balance enquiry, or to report a lost or stolen card, please call 08081 782077.

      What should I do if I have a complaint?

      What should I do if I have a complaint?

      Please visit the Contact Us section if you have a complaint, or e-mail originsonline@origins.co.uk.

      Alternatively, the European Commission provides a platform for Online Dispute Resolution (ODR) for consumers, which can be accessed at: http://ec.europa.eu/consumers/odr/.

      Animal Testing Statement

      Animal Testing Statement

      Origins has a strong belief that cosmetic animal testing is not necessary and should be eliminated worldwide. We do not test on animals and our company is helping to bring about change in countries where animal testing is conducted on cosmetics as required by law. Read More.

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      NEED HELP FROM AN ORIGINS GUIDE

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      For Order or Technical help, add +442039363617 to the contact list on your smartphone and reach us fast via WhatsApp now.

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      For queries regarding PR or Marketing or any other Head Office Departments.

      Gift Card Enquiries:
      08081 782077
      For queries regarding Gift Cards.

      Connect With Us

        How do we use your data? Your e-mail address will be used to send you transactional emails and information regarding any orders and, if you elect, to send you Origins newsletters and information about Origins products, events and offers. You can unsubscribe from marketing emails at any time by clicking on the unsubscribe link in each newsletter. Your mobile phone number will be used to send you marketing communications via SMS. You can unsubscribe from SMS marketing messages at any time by updating your preferences in My Account. For more information on the privacy practices of Origins (a trading name of Estée Lauder Cosmetics Limited) your rights and how to exercise those rights, please see our Privacy Policy.

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