Frequently Asked Questions

You can check the status of your most recent orders by visiting the Track My Order page HERE. This is the easiest and fastest way to get the most current information regarding your online orders. If you are registered to Origins UK, you may check the status of your order online. Alternatively you can Contact Us.

If the tracking information for your package confirms delivery and you cannot locate the delivered package please ensure before contacting us that you -

1. Check with neighbours and family members.

2. Look around the delivery location.

3. Check for notice of attempted delivery.

You can check the status of your most recent orders by visiting the Track My Order page HERE or view your order under Your Account page. This is the easiest and fastest way to get the most current information regarding your online orders.

If you are unable to do this or have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us.

While we are able to accept international billing details, Origins.co.uk can only deliver online orders to UK addresses (excluding the Channel Islands). We are unable to process orders to a P.O Box address.

We work closely with our trusted partner WorldPay to ensure that all your personal and payment details are kept safe. Together, we encrypt all your personal information so that it's protected as it travels over the Internet. WorldPay also check if your credit card details have been used recently on any other WorldPay partner site.

If you think your credit or debit card has been used fraudulently, you must notify your card provider in accordance with its reporting rules and procedures. For information on how we use any personal information you give, please read our privacy policy

We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

Please note that products purchased between 1^st November 2023 and 15^th December 2023 with a valid receipt can be returned up to 14^th January 2024. You will have the usual 30 days to return orders placed from 16^th December.

Products excluded from this are:

• Gift cards

• Booking Fees

• Personalised goods

• Services

This does not affect your statutory rights.

If for any reason you are not completely happy with your Origins purchase, simply return the unused products and we will refund your account for the amount of the purchase.

To return your online order to us free of charge, please:

1. Print and complete our returns note which can be found here:

2. Re-package your items safely, including the completed returns note

3. Follow the instructions on www.royalmail.com to receive your returns label

Alternatively, you can carry out your own return using a courier of your choice, but please note that any postage costs obtained via independent return will not be reimbursed. Return address: Estée Lauder Online Customer Services, Constellation House, 3 Kiteʼs Croft Business Park, Warsash Road, Fareham, Hants. PO14 4FL.

Products ordered online or in-store with a valid receipt can be returned up to 30 days following their purchase date.

For more information about returns and refunds, please click here.

If you’re still unsure about how to return your item, please click here to contact us. Please include your order number with all enquiries.

Please allow 14 working days from the date we receive your return for your refund to be processed.

Unfortunately we do not offer exchanges. However, if you change your mind after receiving your order, you may return it and place a new order for the right item. Please note, the original product must be unused in order to get a refund.

If you wish to cancel your order, you have 30 minutes after your order is confirmed to do so. However, as processing times can vary, please note that we cannot guarantee your order will be canceled when requested. In this case, you can return your unused item(s) for free - details of our returns process can be found here.

We advise you will need to contact us via one of the following:

- Phone - 0808 281 0231

- WhatsApp

Please ensure you have your purchase order number ready when contacting us.

We are sorry to hear you received the wrong product. Please contact us by clicking here and we will do our best to help you. Please include your order number with all enquiries.

We are sorry that your online order is not as expected. We’d like to help - click here to contact us. Please include your order number with all enquiries.

We are sorry to hear you received a damaged product. Please retain the box, packaging, and all contents, and contact us as soon as possible so we can remedy this for you. Please click here to contact us.

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. If your favourite product has been discontinued please visit your nearest Origins counter where a Guide will be happy to provide alternative recommendations.

Regrettably, samples are not available for general distribution.

We are sorry, but Origins does not currently produce a complete product catalog. However, you may view the entire selection of Origins products on our Web site.

To locate a store in the United Kingdom, please view our Store Locator.

For bloggers looking to promote our products, please contact our main switchboard on 0800 525 501 who will direct you to the relevant department.

You can order an eGift card online. This eGift card may be presented for payment for purchases online at Origins.co.uk. This eGift card may be used to purchase merchandise but may not be exchanged or redeemed for cash. For any eGift card enquiry, balance enquiry, or to report a lost or stolen card, please call 08081 782077.

Please visit the Contact Us section if you have a complaint, or e-mail originsonline@origins.co.uk.

Alternatively, the European Commission provides a platform for Online Dispute Resolution (ODR) for consumers, which can be accessed at: http://ec.europa.eu/consumers/odr/.

Origins has a strong belief that cosmetic animal testing is not necessary and should be eliminated worldwide. We do not test on animals and our company is helping to bring about change in countries where animal testing is conducted on cosmetics as required by law. Read More.