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    Welcome to Origins Online. Shopping is easy, convenient, and secure.

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    Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

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    If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.

    If you wish to cancel your order prior to dispatch please call our Customer Services Team on 0808 281 0231 with your order number, to discuss what practical options are available to you.

    Please note as we generally process orders very quickly and dispatch orders within 1-2 days therefore it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy.

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